We want you to shop with confidence. As many of our rehabilitation products are medical devices and some are custom-manufactured, our return and refund policy is designed to ensure customer satisfaction while maintaining product safety, hygiene, and quality standards.
Return Eligibility
Eligible for Return
Standard, non-customized products may be returned if:
- The return request is made within 10 days of delivery.
- The product is unused, unassembled, and returned in its original packaging.
- All accessories, manuals, warranty cards, and packaging materials are included.
- The product passes our quality inspection after it is received.
We recommend retaining the original packaging for at least 10 days after delivery in case a return, replacement, or exchange is required.
Non-Returnable Products
For safety, hygiene, and customization reasons, the following items cannot be returned:
- Customized or made-to-order products.
- Products modified to suit individual measurements or clinical requirements.
- Opened hygiene products such as patient slings, bath chairs, commode chairs, cushions, or other personal-use accessories.
- Products that have been used, assembled, damaged, or altered after delivery.
Replacement Policy
If you receive a damaged, defective, incorrect product, or require an eligible replacement:
- Notify our support team within 48 hours of delivery.
- The product must be unused and in its original packaging.
- Replacement requests are subject to verification and approval.
- Return shipping charges for size or preference changes are borne by the customer.
Damaged or Defective Products
If your order arrives damaged during transit:
- Record a complete unboxing video before using the product.
- Contact our support team within 24 hours of delivery.
- Share your Order ID, along with photos or videos showing the issue.
After verification, our team will arrange a replacement part, product replacement, or repair, depending on the nature of the issue.
Refund Policy
Once the returned product is received and successfully inspected at our facility:
- Approved refunds are processed within 3–5 working days.
- Refunds are credited to the original payment method used during purchase.
- A 20% restocking fee may apply to eligible standard product returns.
How to Request a Return
- Contact our support team via WhatsApp or Email.
- Share your Order ID, invoice, and reason for the request.
- Provide photos or videos if requested by our team.
- Wait for return authorization before shipping the product.
- Pack the product securely in its original packaging and send it to the return address provided by our support team.
Need Assistance?
If you have any questions regarding returns, replacements, or refunds, our customer support team is happy to help.
Email: [email protected]
Phone / WhatsApp: +91 63775 09047
Our goal is to resolve every concern quickly and fairly. If your product requires adjustment, replacement, spare parts, or technical guidance, our rehabilitation and support team will work with you to provide the most suitable solution with minimal downtime.
